Elara - Preparing for Move-In

How do I get my keys for move-in?

We upgrade every home with smart home technology and keyless front door entry before you move in. Before move-in day, you will receive instructions for setting up an account with Rently, the technology that powers our keyless entry systems. After midnight Central Time on the day of your move-in, you will receive a temporary front door access code. Once you've used the code, you'll be able to change it. Say farewell to lost keys!

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What happens after I sign my lease?

Your Elara Resident Services team will be here at every step to help make your move as smooth as possible. After you've signed your lease, you will receive a welcome email with a few key instructions. Here's what you need to know:

The Elara Resident App is the one-stop source for everything you need for your home. Pay rent, submit work orders, complete your move-in inspection form, and upload your insurance all from the app.
Your welcome email will include all the utilities info and contact details for your home
Once you move in, complete the super simple move-in inspection form through the Elara app
Upload your proof of Renters Insurance coverage through our partners at Second Nature using this link, or get a quote on a Renters Insurance policy from Second Nature here. Please list "Picket Property Management" (the legal name of our parent company) as an "Additional Interest" on your policy using this address: PO Box 660121, Dallas, TX 75266

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What should I expect on move-in day?

First, a big welcome home!

After midnight Central Time on the day of your move, Elara will text you the code to the smart lock on your front door. Once you’re inside the home, head to the Elara Resident App to fill out the move-in inspection form. Please also make sure to upload your proof of Renters Insurance to Second Nature here, and then take a deep breath!

Way to make a great move 😊

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What is the Elara Resident App?

We built the Elara Resident App to make living in an Elara home as easy as possible. It’s your one-stop-shop to make monthly payments like rent and utilities, setup autopay, submit maintenance requests, access documents related to your property (including a copy of your lease), and communicate with our Resident Services Team. iOS and Android users can download the app through this link. If you don't have an iOS or Android device, please create an account through our online Resident Portal.

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How do I set up utilities?

Once you have signed your lease, your Elara team will provide you with the contact information for applicable utilities providers for your home so that you can set up your account in your name before move-in day. That will allow you to communicate directly with service providers and track your monthly usage. In some instances, depending on the home, some utilities (such as water and garbage collection) may remain in Elara's name. When that's the case, those services will be billed through the Elara Resident Portal. You can access the Resident Portal online or through our Elara Resident App.

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How do I verify I have renters insurance?

First, please make sure to list Picket Property Management as an "Additional Interest" on your policy using this address: PO Box 660121, Dallas, TX 75266. Then, please upload your proof of Renters Insurance coverage through our partners at Second Nature using this link. Or, if you need to get renters insurance, our friends at Second Nature can get you a competitive quote here.

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(We do business as "Elara Property Management" in the states where we lease and manage homes to avoid confusion with our parent company, but we ask that you use our official legal name when you add us as an "additional interest" on your renters insurance.)

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How do I fill out the move-in inspection (MIMO) form?

We're excited to share that your move-in inspection form can now be completed in the Elara Resident App. Upload photos, follow easy prompts, and start maintenance requests with a click—it takes less than 5 minutes!

Check out our short video tutorial below and reach out to support@elara.one if you have questions:

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How do I set up my monthly rent payments?

First, please download the Elara Resident App and follow the steps to log in. Then follow prompts in the app to set up and verify a method of payment. Check out this quick tutorial video for instructions:

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How do I make maintenance requests?

We built our Elara Resident App to be your one-stop shop for all the logistics of living in your home. Download the app to submit work orders and track the progress of the work from start to finish.

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We show you the quick steps to submit a work order through our app in this short video:

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What is autopay and how do I set it up?

Ready to say goodbye to late fees? Sign up for autopay, and your monthly rent will automatically be paid in full on the 1st of each month. It's easy to enroll.

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You can sign up for autopay using a bank account. Please note that your first autopay rent payment may not be applied to your current billing cycle. Until autopay begins, please make payments as you usually would by logging into the Elara Resident App or Resident Portal.

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This short video shows you the steps to set up autopay in the Elara Resident App, and if you have any questions, please let us know at support@elara.one.

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What should I do if I have a maintenance emergency?

First, get to a safe place and call 9-1-1 emergency services if the situation requires. Once you and other residents of the home are secure, please call our emergency maintenance line: (855) 863-5272, Ext. 4

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What is Rently?

Rently is a smart home app that powers all the keyless entry systems for our homes. Every resident will have their own Rently account to manage their door code.

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How do I upload documents in the Resident App?

It's a breeze! Check out our brief tutorial video here:

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What is the Elara Resident Services Team?

Elara Resident Services team is comprised of full-time team members whose most important job is to help you have a great experience in your home. When your application is accepted, we will automatically connect you with a Resident Services team member who knows your home and your area. They will be in touch with you throughout your move-in process to make sure you have what you need and know what to do next, and they'll be your go-to all the way until you move out (and into another Elara home we hope!). They're there to answer any questions you have about your home along the way.

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Elara Residents

Upload Documents

Submit Work Orders

Select Payment Method

Set Up Autopay

EXPLORE ELARA
‍

OUR COMPANY
‍

LOCATIONS
‍

COMMUNITIES
‍

Elara Residents

Upload Documents

Submit Work Orders

Select Payment Method

Set Up Autopay

EXPLORE ELARA‍

OUR COMPANY‍

LOCATIONS‍

COMMUNITIES‍

EXPLORE ELARA
‍

OUR COMPANY
‍

LOCATIONS
‍

COMMUNITIES
‍