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Privacy Policy
Scope of This Privacy Policy
This Privacy Policy describes ElaraOne’s policy with respect to the gathering, use and dissemination of information we obtain from you in connection with your access to the Site, submission of any information through the Site, and the submission of a lease application to ElaraOne, as well as information gathered in the course of any rental relationship into which you may enter with us. This Privacy Policy applies to ElaraOne websites and apps, if any, but does not apply to websites or apps of our affiliated entities or any other third party. If you click on a link to one of our Service Provider sites, you will be taken to websites that ElaraOne does not control. This policy does not apply to the privacy practices of those websites.  Please read the privacy policy of other websites carefully.
Definition of Terms
As used in this Privacy Policy and in addition to the other terms defined in this Privacy Policy and the Terms of Use, the following terms have the indicated meanings:“Affiliate” means an entity that controls, is controlled by or is under common control with ElaraOne; “User”, “you” or “your” means a person who (i) accesses the Site for any reason, registering for email communications, and submitting a survey response, question or request to the Site using a form or the email address links on the Site, (ii) fills out a lease application, (iii) maintains an account with, or (iv) is a resident at one of our properties; “User Information” means, whether individually or collectively, the Registration Information, the Tracking Information, Application Information, Consumer Report Information, Relationship Information and data from Cookies (all as defined below), and any other personally identifying information you provide or we collect or receive about you via any method from time to time. “User Information” does not include anonymized or aggregated data. “Service Provider” is a third party vendor who provides services to ElaraOne. This includes payment processing, rental listing and marketing services, ID verification, background and credit screening and related services.
Registration Information
In order to use certain features of the Site, you may first be required to register and submit to ElaraOne contact information and certain other information about you (collectively, “Registration Information”). You also may choose to send us a question through our Site or via email. We may use the Registration Information and other contact information for our internal purposes and to communicate to you: (i) in relation to any and all agreements or applications you have pending or existing with us; (ii) new and modified services offered by ElaraOne and other businesses; (iii) special offers made available by ElaraOne and other affiliates; and (iv) other commercial information that we believe will interest you. We may share your Registration Information with our property management company for purposes of coordinating ElaraOne services. We also may share your Registration Information and contact details with our affiliates for their analytical purposes and so that they can contact you about products or services which they believe you will find of interest. At any time, you may opt out of email marketing communications from us or from our affiliates by electing the “unsubscribe” option in the email or, for communications from us, by contacting us as set out below. Residents who opt out of marketing communications will continue to receive communications regarding their relationship with ElaraOne even after such opt-out.
Tracking Information
When you access the Site, we capture, record and retain general data about your use of the Site including, without limitation, your domain name, your Internet protocol (IP) address, the name and location of the web page from which you entered the Site, the locations you visit within the Site and the amount of time you spend on each page of the Site (collectively, “Tracking Information”). ElaraOne uses Tracking Information to help administer, update and enhance the Site.
Application Information
When you submit a lease application to ElaraOne, its agents, or a Service Provider, we may use the information you provide in that application (“Application Information”) for determining your eligibility and fitness to lease a ElaraOne property and for any other ElaraOne- or affiliate-related business purpose.
Consumer Report Information and Right to Opt-Out
When you submit a lease application to ElaraOne, its agents, or a Service Provider, you authorize ElaraOne or our Service Provider to obtain credit and other background screening information about you from third parties (“Consumer Report Information”) as permitted by law, including the Fair Credit Reporting Act. We may collect Consumer Report Information regarding Users who have lease agreements with us at any time during their lease if necessary for a legitimate business need (for example, considering lease renewal or if there are late or missed payments). We use that information to evaluate your application and use and share it with our affiliates for marketing and other business purposes, including to offer you goods and services. You may opt out of having us share your Consumer Report Information with our affiliates at any time by contacting us as set out below.
Relationship Information
If you become an ElaraOne resident, we will collect information about you, including your rental payment amount and history, account balance information, communications our experiences with you as a resident and will store documents associated with your tenancy, such as rental application, executed lease & lease addendums, certificate of renter’s insurance, maintenance requests, and the like (collectively, “Relationship Information”). We use and share Relationship Information with our affiliates and agents for internal analytics and marketing or other business purposes.
Sharing Personal Information with Non-Affiliated Third Parties
ElaraOne does not sell, trade, or rent User Information to non-affiliated third parties. However, ElaraOne does disclose User Information to non-affiliated third parties (Service Providers) that provide services to ElaraOne or its agents, to fulfill a transaction you have requested or with your consent, in each case only for the purposes provided or disclosed. Notwithstanding anything to the contrary in this Privacy Policy, we also may disclose User Information as may be required by law, governmental order or any governmental authority.
Cookies
“Cookies” are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a Site hosted by the server. This information also may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. ElaraOne uses Cookies to enhance the operation of our Site and to identify Users on the Site so that we can provide you more customized information and services. At your discretion, you may configure your Web browser not to accept cookies from our Site. However, if you do not accept cookies from our Site, you may lose access to the Site or experience decreased Site performance.
Maintenance of User Information
ElaraOne may store your User Information for so long as required by law or as reasonably necessary for the purposes set out in this Privacy Policy or to protect or enforce our rights.
Do Not Track
ElaraOne does not change its Site practices in response to web browser “do not track” signals or other mechanisms that provide individuals the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party Sites or online services. ElaraOne does not knowingly permit third parties to collect personal information about our Users’ online activities over time and across different Sites.
Information of Minors Under Thirteen Years of Age
We do not knowingly collect personally identifying information from minors. If you are a parent or legal guardian and think your child under thirteen has given us information, you can contact us at the address set out below to request that the information be deleted. Please mark your inquiries "COPPA Information Request."
Anonymized or Aggregated Data
In addition to any other uses described in this Privacy Policy, you agree that ElaraOne may extract and process User Information for the purpose of creating anonymized or aggregated data. Such data shall not be personally identifying. ElaraOne or its affiliates may use and disclose such data – which shall not be considered User Information – to any third party and for any purpose. We will preclude, via contractual or technical means, any recipient from re-identifying the information provided.
Sharing Personal Information with Non-Affiliated Third Parties
ElaraOne does not sell, trade, or rent User Information to non-affiliated third parties. However, ElaraOne does disclose User Information to non-affiliated third parties that provide services to ElaraOne or its agents, to fulfill a transaction you have requested or with your consent, in each case only for the purposes provided or disclosed. Notwithstanding anything to the contrary in this Privacy Policy, we also may disclose User Information as may be required by law, governmental order or any governmental authority.
Site Security
ElaraOne’s experienced industry team has taken precautions to protect the Site data and information under our control from misuse, loss or alteration. ElaraOne deploys security measures designed to provide a level of security appropriate to the risk. Unfortunately, no system can ensure complete security, and you should take steps to protect your information and transmissions. You must decide the security measures that are appropriate for you; however, common examples are keeping your login identification and password secure and making sure you completely log out when you have finished using any access-restricted section of the Site.
Data Retention
We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Contact
You can contact ElaraOne with any questions or concerns, at any time, at the following address:
PO Box 22389PMB 64753
Nashville, Tennessee 37202-2389

Or, please reach out to sayhello@elara.one