Popular FAQs

Are pets allowed?

Yes! Pets are warmly welcomed. (Our office dog wouldn’t have it any other way.) All of our homes do comply with local laws, ordinances, and HOA regulations, and where our pet policies differ, we will defer to pre-existing guidelines and rules.

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Pet Policy

Do I need renters insurance?

Yes, we require that residents have a minimum of $100,000 in liability insurance coverage before moving into an Elara home. Please make sure ElaraOne Property Management is listed as an "additional interest" on the policy and that the start date matches your move-in date to ensure you and your belongings are covered at all times. To add Elara as an "additional interest," please use our full name and address:

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ElaraOne Property Management

PO Box 22389
PMB 64753
Nashville, Tennessee 37202-2389

Renters Insurance

Does Elara have flexible lease terms?

We offer 12-month standard leases that can shift to month-to-month after the first year. If something comes up and you need to end your lease early, we're happy to assist you. We’ll need 60 days written notice before the date when you need your lease to end and two months rent to cover the early move-out.

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Lease Agreement

Does Elara have income requirements?

Applicants should be able to show verifiable household income amounting to 2.5x the rent of the home. You can find details about accepted forms of income and methods of income verification in our Resident Screening Criteria.

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Application Criteria

Does Elara have team members in my area?

We do! While we are a technology-driven property management company that believes our tech can power faster service for our residents with fewer hassles, we also recognize the irreplaceable value of having team members who live in the cities where we rent homes. If you get in touch during the leasing process, or if you submit a service request through the Resident Portal, someone from our HQ team may be the first person to reach out, but there is always a team on the ground to ensure our homes are in great shape and maintenance gets done on-time and done well.

About Elara

How do I add Elara as an "additional interested party" on renters insurance?

We require all of our residents to have renter's insurance throughout the duration of their Elara lease. When you get your policy, please add us an "additional interested party" using our full name and address:

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ElaraOne Property Management

PO Box 22389

PMB 64753

Nashville, Tennessee 37202-2389

Renters Insurance

How do I get in touch with Elara?

The fastest and easiest way to contact us is through the Resident Portal. You can submit service requests and track their progress right from your phone. We'll also use the Resident Portal to update you on the status of your requests from start to finish. It's a great place to give us feedback, too. Your concierge will be there to make sure your needs are getting addressed as quickly as possible, and our team is always listening to understand how we can improve the experience for all of our residents.

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For other questions or comments, please don't hesitate to reach out to us at support@elara.one.

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Contact

How do I get my keys for move-in?

We upgrade every home with smart home technology and keyless front door entry before you move in. Before move-in day, your Elara concierge will give you instructions for setting up an account with Rently, the technology that powers our keyless entry systems. At 12:01 AM on the day of your move-in, you will receive a temporary front door access code. Once you've used the code, you'll be able to change it and say farewell to lost keys!

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Move-In

How do I make service requests?

We built our Elara Resident Portal to be your one-stop shop for all the logistics of living in your home. Log in to the Resident Portal to make a service request and track the progress of that request from start to finish. The Resident Portal is also the place to give us feedback about how things are going, and we'll periodically ask you to "stop by" to let us know what's working well and what we can do better for you along the way.

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Contact

How does Elara pick between multiple applications?

Many of our homes receive multiple applications as soon as they are listed. All applications go directly to our secure third-party application screener and are approved or denied automatically based on our standardized Application Criteria. If we have multiple successful applications come through on the same date, the applicant who submitted their application first will have the first opportunity to sign a lease agreement.

Application Criteria

How does the background check work?

We use CoreLogic to process background and credit checks. The CoreLogic screening will include credit, criminal, and residential history.

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Application Criteria

How is my credit score used when I apply?

Our applicant screening provider uses a mathematical analysis of relevant information found in your consumer credit report, application, and previous rental history during the screening process. We do not rely on credit score alone to qualify our residents. Credit factors that will negatively affect your ability to be approved include bankruptcies, high debt load, collection accounts, and subprime credit records.

Application Criteria

How much is the security deposit?

The security deposit is equivalent to the first month's total rent (including any applicable pet rent). Residents will pay the security deposit and first month's rent through the Resident Portal by following prompts to "Set Up Payments" using either a bank account or credit card. (Please note, credit card payments will be charged a 3% fee by our payments processor.) Please note: Elara will never ask you to wire money.

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Security Deposit

How will I set up and pay utilities?

Once you have signed your lease, your Elara team will provide you with the contact information for applicable utilities providers for your home so that you can set up your account in your name before move-in day. That will allow you to communicate directly with service providers and track your monthly usage. In some instances, depending on the home, some utilities (such as water and garbage collection) may remain in Elara's name. When that's the case, those services will be billed through the Elara Resident Portal.

Utilities

If my application is accepted, do I automatically get to sign a lease?

For many of our homes, we receive multiple applications on the same day that meet our screening criteria. Our third-party applicant screener will automatically notify all applicants who pass the screening that they have met our standard criteria, but the person who submitted their application first will be given the first opportunity to sign a Lease Agreement with Elara.

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Due to the volume of applications we receive, we can only reach out to successful applicants who will have an opportunity to sign a Lease Agreement. If you do not hear from us within 24 hours of applying for a home, you will be able to apply for any other Elara home at or below the original home's rental rate using the same application. You can select that option once you click "Apply" on another Elara listing.

Application Criteria

Take steps to avoid interacting with fraudulent listings

Always apply for Elara homes through listings.elara.one or with the help of a member of our Leasing team. Elara Property Management does not advertise on Craigslist or Facebook Marketplace, and we will never ask you to wire money. If you have any questions about a potential contact or home, please reach out to us at sayhello@elara.one.

Alert

What documents do I need to complete an application?

Every applicant will need a valid passport or state-issued photo ID, social security number, email address, proof of income, and the last address where they resided.

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For applicants with income from a salary, we need copies of your paystubs from the last (4) consecutive weeks.
For applicants who are within 1 month of starting a new job or who have been working in a new job for less than 1 month, we will need a dated copy of your Offer Letter with a signature from a representative of the company. We will also ask that you submit the phone number and email address of your manager or supervisor and a copy of your (3) most recent bank statements.
For self-employed applicants, we will ask you to submit your most recent W-2 or 1099 form and your (3) most recent bank statements from the account you will use to pay rent. The account(s) should clearly show deposits from income and must be in the name of the applicant or the applicant's company.
For all other applicants, you may submit documents that show proof of other income sources sufficient to cover your monthly rent, renter’s insurance, and utilities. Additional sources of verifiable income include social security, child support, disability, retirement, and bank statements.

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You can find the details of our application process and screening criteria in our Resident Screening Criteria Disclosure.

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Application Criteria

What is Rently?

Rently is a smart home app that powers all the keyless entry systems for our homes. Every resident will have their own Rently account to manage their door code.

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Smart home

What is the Elara Resident Services Team?

Elara Resident Services team is comprised of full-time team members whose most important job is to help you have a great experience in your home. When your application is accepted, we will automatically connect you with a Resident Services team member who knows your home and your area. They will be in touch with you throughout your move-in process to make sure you have what you need and know what to do next, and they'll be your go-to all the way until you move out (and into another Elara home we hope!). They're there to answer any questions you have about your home along the way.

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Contact

What is the Resident Portal?

We built the Elara Resident Portal to make living in an Elara home as easy as possible. It’s your one-stop-shop to make monthly online payments like rent and utilities, access documents related to your property (including a copy of your lease), and communicate with your concierge.

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Resident Portal

What move-in fees should I expect?

We keep the move-in costs as straightforward as possible. Residents pay the following at the outset of their lease:

1st Month Rent (prorated based on move-in date)
Security Deposit (equal to one month's rent including pet rent)
Pet Fee ($300, if applicable)

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Move-In

Will my application be considered if I have low credit or a past eviction?

Every situation is unique, and we may consider applicants who do not have top credit scores or who had an eviction in the past based on the strength of other elements of their application.

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You can find the details of our application process and screening criteria in our Resident Screening Criteria Disclosure.

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Application Criteria

Will my pet require additional costs?

Yes, residents with pets will pay a will non-refundable pet fee at the outset of their lease along with a low monthly pet rent to cover additional wear and tear. (Costs may vary by property or location and will be outlined in your Lease Agreement.) Service animals with documentation are not subject to the pet fee or pet rent.

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Pet Policy

Applicant FAQ

Touring
our homes

Signing
a lease

Submitting
an application

Preparing
for move-in

Popular FAQs

EXPLORE ELARA
‍

OUR COMPANY
‍

LOCATIONS
‍

COMMUNITIES
‍

Applicant FAQ

Touring our homes

Signinga lease

Submittingan application

Preparing for move-in

Popular FAQs

EXPLORE ELARA‍

OUR COMPANY‍

LOCATIONS‍

COMMUNITIES‍

Touring
our homes

Signing
a lease

Submitting
an application

Preparing
for move-in

EXPLORE ELARA
‍

OUR COMPANY
‍

LOCATIONS
‍

COMMUNITIES
‍